Patient care leaflets & advice

NHSE&I Guidance: Patient Consultations

NHSE&I have developed a range of resources to help clinicians during patient consultations. This guidance has been co-designed with clinicians and patients, and informed by a review of existing guidance and research evidence. Click the links below to view the resources.

Choosing how to consult – Full guide
Choosing how to consult – Quick guide

Marie Curie and the Royal Pharmaceutical Society: Daffodil Standards

These standards will help you improve palliative and end-of-life care.

Register for more information and to view the standards.

NHS England Community Pharmacy Animation

NHS England has produced this short animation around community pharmacy explaining the wealth of expertise on hand in the pharmacy. This would be really useful for patients. If you wish to download the video to use on your website, or in your waiting room click here

Swallowing Tablets Leaflet

The Leeds Teaching Hospitals NHS Trust has created a leaflet to help teach children to swallow tablets which can be found here.  It may be useful for pharmacy teams to share with parents helping their children learn to take tablets.

Providing personalised care

Pharmacies may find these resources on providing personalised care helpful. They have been produced by the Royal College of General Practitioners RCGP).


Toolkits & guidance


The RCGP PCC Network of Champions (online and in-person) brings together GPs, primary care colleagues and people with lived experience who share an enthusiasm for person-centred approaches to health and well-being. The network aims to promote person-centred care approaches in members’ own localities, feed into national pieces of work, represent the RCGP regionally and nationally for PCC among other activities.

Big Brush Campaign

Big Brush Month is a local campaign supported by Oldham Council and Northern Care Alliance NHS Foundation Trust and is a fantastic opportunity to promote the key toothbrushing messages.

  • Brush teeth twice a day especially at bedtime and at one other time in the day
  • Use a family toothpaste that contains at least 1350ppm fluoride to give the best protection
  • Use a smear of family fluoride toothpaste for children under three and from three use a small pea size amount
  • Spit out after brushing and do not rinse with water
  • Help children to brush their teeth until they are at least seven years old.

‘The Big Brush Quiz’ is attached to help brush-up on your oral health facts and please share the video Top toothbrushing tips for home (Greater Manchester Training Hub: Top Toothbrushing Tips for Home)​.

Further resources

Big Brush Flyer

Big Brush Poster

Brushing twice is nice A5 toothbrushing chart

The Big Brush Quiz Top tips for teeth poster


There are more than 230 million women around the world who want access to contraception but can’t get it. And over 25 million women each year who have to make the agonising decision to resort to unsafe abortion.

MSI specialise in abortion treatments, advice and support for women considering their pregnancy options and have a number of services available;

  • Patients do not need a GP referral to access our treatment: Patients can call us directly on 0345 300 8090. Our telephone line is open 24/7 and is free to use. Patients can call our telephone line for clinical advice, support and information about the choices available to them, we also have interpreters available.
  • We are currently offering a telemedicine service for early medical abortions: the Government recently issued temporary approval of home use for both stages of early medical abortion. Our patients will now be screened via telephone and, if they are eligible (i.e. no risks are identified), we will prescribe medication for home use. The patient will have 24/7 access to our free telephone line, where they can request specialist nurse advice where needed. Any at-risk patient with safeguarding needs will continue to be seen face-to-face in clinic with a nurse or midwife.  If you would like some more information on our telemedicine service you can take a look at our webpage.
  • Patients registered at your practice can access treatment at any of our clinics across the UK. A full list of our clinic locations can be found here:


GM HCID (High Consequence Infectious Diseases) and Monkeypox Guidance

In response to the current cases of monkeypox virus in the UK, please be aware that Greater Manchester (GM) already has well-established pathways in place for High Consequence Infectious Diseases (HCIDs) to support the safe management of all suspected HCID cases. This would currently include the management of suspected cases of monkeypox as follows:

  • As per the recent CAS alert, all suspected cases should be isolated immediately using appropriate IPC measures and discussed with your local infection consultant (microbiology, virology or infectious diseases) in the first instance.
  • As per the GM HCID pathway, the local infection consultant should notify the Regional Infectious Disease Unit at North Manchester General Hospital (NMGH) so a joint local risk assessment can be undertaken  (please ask for the ID Registrar on-call via switch on 0161 624 0420).
  • Where there is no local infection consultant available e.g. community based services, please contact the ID Registrar at NMGH directly
  • Testing if required, currently needs to be arranged via UKHSA’s Imported Fever Service

It is worth considering initial front-door triage questions that can be used in your settings to minimise healthcare exposures and potential contacts, particularly in waiting room areas e.g. early identification and prompt isolation of patients presenting with a febrile rash. An example of a draft operational policy being developed at MFT which includes some initial triage questions that could be used, as well as advice on testing.

Please also find attached the following:

  • The current GM HCID pathways to support the management of suspected monkeypox cases presenting in either primary/community or secondary care settings. These pathways can also be found within the GM Multi-Agency Outbreak Plan on Resilience Direct.

An updated UKHSA monkeypox briefing note is expected imminently and will be shared as soon as it is published.

Updated IPC Guidance Published

NHS England and NHS Improvement (NHSE&I) has published a letter to support NHS service providers, including community pharmacy contractors, to interpret the updated Infection Prevention and Control (IPC) guidance that has been published by the UK Health Security Agency.