Patient care leaflets & advice

NHSE&I Guidance: Patient Consultations

NHSE&I have developed a range of resources to help clinicians during patient consultations. This guidance has been co-designed with clinicians and patients, and informed by a review of existing guidance and research evidence. Click the links below to view the resources.

Choosing how to consult – Full guide
Choosing how to consult – Quick guide

Dementia Toolkit: Appropriate prescribing of antipsychotic medication

The toolkit was developed by London Clinical Networks and Yorkshire and Humber Clinical Networks, with input from a range of stakeholders including the Royal College of General Practitioners and NHS England’s Dementia policy team, and Medicines Safety Improvement programme. The toolkit aims to support appropriate prescribing and deprescribing of antipsychotic medication.

The resource has been developed to aid good practice and to help reduce variation in prescribing across England. It complements guidance available at a regional level, and provides guidance and information to address:

  • uses, risks and alternatives to antipsychotic medication
  • risk reduction in antipsychotic prescribing
  • support for local systems to deliver best practice in antipsychotic prescribing and de-prescribing where appropriate

Click here to view the toolkit



  • The Self Care Forum publishes factsheets that help patients with a wide range of conditions including back pain, eczema and migraine. View the full list and download factsheets.
  • The NHS website ( also has excellent information that you can download for patients via this A-Z list of conditions.
  • Managing your infection: step-by-step guide. PSNC has produced this guide to help pharmacies advise patients on self-care for infections.

Pharmacy service information sheets

These care factsheets may be useful. You can download and print them for patients.

Providing personalised care

Pharmacies may find these resources on providing personalised care helpful. They have been produced by the Royal College of General Practitioners RCGP).


Toolkits & guidance


The RCGP PCC Network of Champions (online and in-person) brings together GPs, primary care colleagues and people with lived experience who share an enthusiasm for person-centred approaches to health and well-being. The network aims to promote person-centred care approaches in members’ own localities, feed into national pieces of work, represent the RCGP regionally and nationally for PCC among other activities.


There are more than 230 million women around the world who want access to contraception but can’t get it. And over 25 million women each year who have to make the agonising decision to resort to unsafe abortion.

MSI specialise in abortion treatments, advice and support for women considering their pregnancy options and have a number of services available;

  • Patients do not need a GP referral to access our treatment: Patients can call us directly on 0345 300 8090. Our telephone line is open 24/7 and is free to use. Patients can call our telephone line for clinical advice, support and information about the choices available to them, we also have interpreters available.
  • We are currently offering a telemedicine service for early medical abortions: the Government recently issued temporary approval of home use for both stages of early medical abortion. Our patients will now be screened via telephone and, if they are eligible (i.e. no risks are identified), we will prescribe medication for home use. The patient will have 24/7 access to our free telephone line, where they can request specialist nurse advice where needed. Any at-risk patient with safeguarding needs will continue to be seen face-to-face in clinic with a nurse or midwife.  If you would like some more information on our telemedicine service you can take a look at our webpage.
  • Patients registered at your practice can access treatment at any of our clinics across the UK. A full list of our clinic locations can be found here:


Other useful leaflets / posters

Spice: Information and how to deal with an overdose – this two-sided document includes a picture guide to help people recognise signs of overdose and what action to take (Dec 2017)

The C Word: How we react to cancer today – pharmacies may find this Macmillan publication helpful in understanding and support patients/customers with cancer

Group A Streptococcal (GAS) infections – poster for injecting drug users (Feb 2017)


Safeguarding: guidance & signposting

Safeguarding is about making sure that children and vulnerable adults are safe from harm such as neglect or abuse. Pharmacists and pharmacy teams have a duty to report any concerns they have about the safety of a child or vulnerable adult (e.g. someone with a learning disability, mental ill health or dementia).CPPE safeguarding training

CPPE run Level 2 e-learning modules and an e-assessment on safeguarding children and vulnerable adults, which meet the requirements of Quality Payments. You can print a certificate as evidence of completion.

They also run workshops. Click here for details and dates.

Safeguarding Resource Pack for primary care professionals in Greater Manchester (2014)

This resource pack includes vital information for pharmacists and pharmacy teams, including key contacts and flowcharts in your local area for any safeguarding queries or concerns. It has full guidance on your duties and responsibilities and useful tools and checklists so you can audit your safeguarding practices and ensure you are compliant.

Local Children and Adult Safeguarding Board Websites

Local safeguarding websites are a useful source of information on local safeguarding procedures. They include:

  • Child protection procedures
  • Information for professionals, carers, children and young people, and vulnerable adults
  • Published Serious Case Reviews
  • Training and development opportunities
  • What to do – and who to contact – if you are concerned about someone

Local safeguarding websites: Children

Area Website
Heywood Middleton and Rochdale
Manchester (Citywide)

They are also developing a resource pack for health professionals


Local safeguarding websites: Vulnerable adults

Area Website
Heywood Middleton and Rochdale
Manchester (Citywide)

They are also developing a resource pack for health professionals

Oldham No website currently
Wigan No website currently



Ask for ANI

The ‘Ask for ANI’ scheme has been developed by the Home Office to provide a simple and discreet way for victims of domestic abuse to signal to pharmacy staff that they need help accessing support from the police or other domestic abuse support services.

Pharmacies are considered suitable settings for the scheme because they are used by people from all walks of life on a daily basis.

What is Ask for ANI?

During the COVID-19 pandemic many victims of domestic abuse have found themselves more isolated and may find it more difficult to access help and support.

Victims will be able to use the codeword ANI (Assistance Needed Immediately) in pharmacies to let staff know that they require an emergency police response or help contacting a helpline or specialist support service. Participating pharmacies will display posters in their window and around the shop to let customers know that they can approach their staff to seek help.

How does it work?

When a victim uses the codeword or asks for help, the member of staff will ask the victim to accompany them to the consultation room. They will then check whether the victim is in danger and wants the police to be called. If so, the staff member will offer the use of a phone to dial 999 or make the call on the victim’s behalf.

In some cases the victim may not need emergency help and the staff member will assist them to contact a national domestic abuse helpline or local support service. They may also contact the police via 101.

Getting involved – actions for contractors

Pharmacy teams who are already participating in the scheme in the following localities are encouraged to email the below contacts to help refine and improve the scheme further.

Manchester –

Bury –

Rochdale –

Please do not hesitate to get in touch with the Home Office with any questions at: