Dementia-Friendly Pharmacy

Pharmacies are the most accessible and frequently-visited source of healthcare in England. More people than ever are now living with dementia so it makes sense for pharmacies to be as dementia-friendly as possible. This section of our website includes guidance on:

  • Resources to help you make your pharmacy more dementia-friendly
  • Signposting: National & local dementia support

Dementia Friends

All members of the pharmacy team, including drivers, should be Dementia Friends. It’s easy to do. You can watch a short film online. If possible, it’s also a great idea to attend a face-to-face session where you will gain more insight into what it’s like to live with dementia and how we can all make life easier for people living with dementia.

Why should my pharmacy become more dementia-friendly?

  • You’ll be meeting the needs of an ever growing patient/customer base.
  • You’ll enable people with dementia to receive the same high-quality care as your other patients/customers.
  • It is also an important part of being a Healthy Living Pharmacy in Greater Manchester.

Resources to help you make your pharmacy more dementia-friendly

There are some fantastic resources to help you and your team become more dementia-friendly.

  • Creating a dementia-friendly environment: This checklist has really useful tips to make your pharmacy premises more dementia-friendly, e.g. having clear signage and a layout that is easy to navigate.
  • Guidance & tips for customer-facing staff: The Alzheimer’s Society has produced a guide to help staff delivering face-to-face services to people with dementia.
  • Producing dementia-friendly information: Tips to help you produce patient/customer information that is more accessible for people with dementia.
  • Dementia-Friendly GP Practice Guide: Although this guide was produced for GP practices, pharmacies will also find some useful and relevant tips. It was developed by Making Space and NHS Bury CCG.
  • Communicating with someone with dementia: Another useful Alzheimer’s Society guide.
  • CPPE Dementia training: CPPE provide a range of training including: Dementia e-learning; Consulting with older people living with dementia; Dementia focal point with Dementia Friends Session; and Dementia floor on
  • Medicines optimisation for people with dementia: This CPPE guidance supports pharmacy teams with medicines optimisation for people with dementia, enhancing clinical care and patient experience.

Signposting: National & local links for dementia support 

There is a vast amount of support and guidance out there, including free information leaflets, memory cafes, singing for the brain, physical activities, carers support, and much more.  The University of Manchester runs a free legal advice clinic for people with dementia and their carers.

  • The Herbert Protocol: The Herbert Protocol is a national scheme that has been introduced locally by Greater Manchester Police and other agencies which encourages carers and family members to compile useful key information which could be used in the event of a vulnerable person going missing. This short film is a great overview of how it works and why it matters. Pharmacies can sign up to support the scheme, using these resources:
  • Alzheimer’s Society Dementia Guide: This guide is for people who have been diagnosed with dementia and those supporting them. It’s available in English and a range of other languages, with factsheets and video versions.
  • Alzheimer’s Society publications: An extensive range of factsheets, guidance and information
  • Alzheimer’s Society Talking Point: Online discussion forum with advice, information and peer support for people with dementia and their carers.
  • Alzheimer’s Society ‘Brain Tour’: This is a really interesting resource that explains more about different types of dementia.
  • Dementia UK publications: You can order from an extensive range of information leaflets.
  • Dementia UK – Sources of support and advice: A webpage that explains what support and advice is available for people with dementia. It includes information about Admiral Nurses.
  • Dementia Law Clinic (free): The University of Manchester and Making Space run a dementia law clinic providing free advice on legal matters, admiral nursing and communication to support people with dementia and their families/carers. Find out more.
  • Dementia-friendly homes: Pharmacy teams may find this guide useful when advising patients/customers or carers of people with dementia.


Dementia Toolkit: Appropriate prescribing of antipsychotic medication

The toolkit was developed by London Clinical Networks and Yorkshire and Humber Clinical Networks, with input from a range of stakeholders including the Royal College of General Practitioners and NHS England’s Dementia policy team, and Medicines Safety Improvement programme. The toolkit aims to support appropriate prescribing and deprescribing of antipsychotic medication.

The resource has been developed to aid good practice and to help reduce variation in prescribing across England. It complements guidance available at a regional level, and provides guidance and information to address:

  • uses, risks and alternatives to antipsychotic medication
  • risk reduction in antipsychotic prescribing
  • support for local systems to deliver best practice in antipsychotic prescribing and de-prescribing where appropriate

Click here to view the toolkit

Local resources and support

Local signposting information:

Greater Manchester Dementia Care Pathway – Dementia United

The Dementia Care Pathway has been developed by Greater Manchester through its Dementia Programme (Dementia United) as part of an Integrated Care System.

Dementia United worked with people living with dementia, their care partners, and professionals in Greater Manchester to find out what matters to them and to use this information to co-produce a set of 75 dementia quality standards.

Who Is The Dementia Care Pathway For?

Whether you’re a member of the public looking for local support and information for yourself or a loved one, a commissioner looking for best practice guidance on how to support people in your community, or work in health and social care and are looking for the evidence behind different interventions, you’ll find it in the dementia care pathway.

You can access the Dementia Care Pathway via link here Greater Manchester’s Dementia Care Pathway (

The website has a section where you are able to select your borough and information find associated resources and local support which are available to support conversations with Patients, Carers and anyone else who is trying to find local information.

Bolton - Dementia support & resources

Bolton: Dementia resources and support
Information for Carers Bolton Carers support
Council Support Bolton council’s website has information and local links

My life in Bolton is a local directory of services

Local Groups Bolton dementia support

Bury - Dementia support & resources

Bury: Dementia resources and support
Bury Carers Bury Carers offers support to carers who look after a relative, partner or friend of any age, who needs help due to a physical or mental illness or disability, frailty or an addiction.
The Bury Directory The Bury Directory is a fantastic resource with easy-to-navigate details for a vast range of services, support and groups. You can access information from the homepage and search for what you need. We’ve also listed some quick links to particular pages on dementia.

Bury Council: Dementia-Friendly Bury Bury Council and local groups are working together to create dementia-friendly communities across the borough. The groups involve local businesses, public services, voluntary organisations, residents and more. There is one for each area of Bury and the groups meet regularly to lead and support steps that will their community more dementia-friendly.

For more information, and to join your local dementia-friendly community, contact Zena Shuttleworth (, 0161 253 5272) or Shirley Allen (, 0161 253 6302)at Bury Council.

Manchester - Dementia support & resources

Manchester: Dementia resources and support
Manchester Carers Centre Manchester Carers Centre offers support to carers who look after a relative, partner or friend of any age, who needs help due to a physical or mental illness or disability, frailty or an addiction.
Local Groups Dementia-friendly swimming
Manchester City Council Manchester City Council’s website has information aimed at older people:

Health & wellbeing support for older people (incl links to memory service, dementia support etc)

Improving life for older people (incl links to local groups and physical activities)

Manchester Community Central Manchester Community Central provides information and support about community and voluntary organisations in the city. Their website has lots of useful information.

Oldham - Dementia support & resources

Oldham: Dementia resources and support
Oldham Council Oldham Council dementia services

General advice on dementia

Oldham Carers Services


NHS Oldham CCG

Rochdale - Dementia support & resources

Rochdale: Dementia resources and support
Carers’ Hub Rochdale Carers’ Hub Rochdale offers support to carers who look after a relative, partner or friend of any age, who needs help due to a physical or mental illness or disability, frailty or an addiction.
Local Groups List of services in and around Rochdale (from Alzheimer’s Society database)

Alzheimer’s Society memory cafes

Mind also has a useful list of dementia support in and around Rochdale

Alzheimer’s Society directory

Rochdale Council Rochdale Council’s online service directory features useful links to support for people with dementia and their carers/families. Access it here.

Salford - Dementia support & resources

Salford: Dementia resources and support
Local Groups Age UK Salford Dementia Support Service (includes friendship groups and advice/support)

Age UK Salford (general support)

Alzheimer’s Society directory

Salford Council Salford Council’s website features local information and links to useful groups. Access it here.

Stockport - Dementia support & resources

Stockport: Dementia resources and support
Signpost Stockport for Carers  Signpost Stockport for Carers offers support to carers who look after a relative, partner or friend of any age, who needs help due to a physical or mental illness or disability, frailty or an addiction.
Local Groups Alzheimer’s Society list of support in and around Stockport

Singing for the Brain

Stockport Council Stockport Council’s website has some information about dementia care and services.

Tameside - Dementia support & resources

Tameside & Glossop: Dementia resources and support
Tameside Carers Centre Tameside Carers Centre offers support to carers who look after a relative, partner or friend of any age, who needs help due to a physical or mental illness or disability, frailty or an addiction.
Derbyshire Carers Association
Derbyshire Carers Association offers support to carers who look after a relative, partner or friend of any age, who needs help due to a physical or mental illness or disability, frailty or an addiction.
Local Groups Age UK Tameside Dementia Wellbeing Group

Alzheimer’s Society directory

Trafford - Dementia support & resources

Trafford: Dementia resources and support
Local Groups Trafford Carers Centre offers support to carers who look after a relative, partner or friend of any age, who needs help due to a physical or mental illness or disability, frailty or an addiction

Age UK Trafford

Alzheimer’s Society directory

Trafford Council Trafford Council has a searchable directory of services including those that support people with dementia and their carers/families. Access it here: Trafford Directory

Wigan - Dementia support & resources

Wigan: Dementia resources and support
Local Groups Dementia Buddy

Wigan and Leigh CVS is a charitable company which exists to support voluntary and community organisations and positively promote voluntary action in Wigan. Their vision is to have a sufficiently resourced and sustainable voluntary and community sector which successfully meets the diverse and changing needs of the people of Wigan. Their website provides the latest information, news and opportunities – providing an up-to-date resource to assist with your work and activities.

Wigan Council Wigan Council has a dedicated section of their website for dementia events, activities and services across the borough:

For more information about local dementia services and support, visit