Looking after your Pharmacy team

Key contacts and helplines

NHS Frontline

If you need someone to talk to, the NHS have introduced a confidential text support serviceyou can access support by texting FRONTLINE to 85258 for support 24/7.

This service is available to all our NHS colleagues who have had a tough day, who are feeling worried or overwhelmed, or who have a lot on their mind and need to talk it through.

NHS Health and wellbeing programmes

The NHS People Plan and the NHS People Promise outlines a number of key programmes that are in place to assist organisations to develop culture of wellbeing, in which their workforce feel supported and well at work.


If you, a patient or member of your team need immediate support please call 116 123

This number is free to call and  available 24/7 to support anybody in crisis

Bereavement support line – Hospice UK

A team of fully qualified and trained bereavement specialists are available to support you with bereavement  and wellbeing issues relating to loss experienced through your work.

Please call 0300 303 4434 to speak confidentially to a trained specialist. This is free to access from  8:00am – 8:00pm, seven days a week.

Our staff are trained in Mental Health First Aid – Get in touch!

In order to support you, our staff have recently taken part in Mental Health First Aid Training

If you are struggling would like someone to talk to, please get in touch.

GM Health and Wellbeing offers

To support the Health and Wellbeing of our Pharmacy Teams, we have worked with the Primary Care Board to summarise a range of offers and support for our staff including helplines, advice/guidance, training offers and much more.

Download and display the one page infographic in your pharmacy

Virtual Training - Handling Difficult Situations

NHS England have extended this national training programme. The training course is FREE and is open to those working across primary care in both clinical and non clinical roles.  The sessions will run daily, will be held virtually using MS Teams, and will take 3 hours.

The training aims to teach colleagues the skills and techniques to handle difficult situations with compassion, including using appropriate communication techniques and active listening skills, whilst focusing on how to keep yourself safe and seek support if you feel affected by a situation. To find out more and to book a place please follow the link below:

Handling difficult situations training

Kooth and Qwell - Mental Health Support

You can get instant access digital mental health support across Greater Manchester for everyone aged 10+. These services provide free, safe and anonymous online mental health support whenever you need it. There are no waiting lists for support and no referral needed. Access to these platforms is available instantly 24/7.

Support available includes:

  • Live chat or messaging with qualified mental health professionals (Monday to Friday: 12pm – 10pm + Saturday and Sunday 6pm – 10pm)
  • Self help tools and activities
  • Online community

Go to Kooth.com (10-25) or Qwell.io (26+) to get started today.

Kooth and Qwell Resources:

Digital Mental Health Offer within Greater Manchester

Kooth and Qwell Guide For Healthcare Professionals

Living Life To The Full Enjoy Your Baby programme

Living Life To The Full programme

Living Life To The Full Reclaim Your Life programme

10 things to do to feel happier straight away 

Financial Wellbeing


Money Helper

Contact the Money Helper service for free and impartial money advice dealing with debt and loanshelping with your Financial Fitness, and resources to support budgeting and savings.

Telephone on 0800 448 0826 (Monday to Friday, 8am to 6pm)

WhatsApp +44 7701 342 744

Webchat to one of the MoneyHelper Service team via their online portal

GM Financial Wellbeing Tooklit – This document contains a range of resources and links collated to help you. This includes information around where to find foodbanks and the Energy Bills and Energy Efficiency guide

Money Saving Expert

Cost of Living Survival Guide, Money Saving Expert

The Money Saving Expert team with Martin Lewis has just released a great cash discounts guide for health and care workers

Further links and resources

  • The Healthcare Workers Foundation can provide financial support, counselling, and provision for bereaved health and care families. Open to all health and care colleagues, this includes emergency grants for hardship support, as well as specific costs, providing £250 to £1,000 to healthcare workers who are struggling with their finances.
  • The Care Workers’ Charity offers grants and support to care workers.
  • Save money with the Clipper – 10 travel passes for the price of 9! The Clipper is designed for flexible workers, part-time workers or anyone who travels regularly but not every day.
  • Check out Cooking On A Bootstrap from Jack Munroe for ideas.

Further support and resources

Resource Link
Pharmacist Support https://pharmacistsupport.org/
Greater Manchester Wellbeing Toolkit https://gmprimarycarecareers.org.uk/greater-manchester-wellbeing-toolkit/
Health and Wellbeing Champion – E-learning Programme https://www.e-lfh.org.uk/programmes/health-and-wellbeing-champions/
Greater Manchester Resilience Hub https://www.penninecare.nhs.uk/mcrhub
Staff respect assets https://campaignresources.phe.gov.uk/resources/campaigns/132-nhs-staff-respect/resources


In recognition of the increasing abuse and violence that primary care teams now regularly face, the NHS has published a suite of downloadable materials and guidance for use by primary care staff to encourage patients to treat NHS staff with respect.

Download the staff respect materials

Here is a summary of Wellbeing Support links from colleagues at the regional NHS team:

Staff mental health and wellbeing hubs Financial wellbeing
Free access to a range of wellbeing apps Substance misuse and gambling support
Safe and effective Wellbeing conversations Weight management
Supporting colleagues affected by Long Covid Support for executive leaders
Physical health and wellbeing Support for people working in social care