Medicines and Prescriptions
EPS Nominations – Respecting Patient Choice
Following an recent increase in complaints across Greater Manchester about patients’ nominations being moved without their consent, we’d like to remind all pharmacy teams that it is essential that EPS nominations always reflect the patient’s informed choice, and changes are made only at the patient’s explicit request.
To support you, we’ve produced briefing for pharmacy teams which details the steps to take if believe that nominations have been changed without consent.
We have also produced a patient leaflet that can be shared or displayed in your pharmacy to help patients understand how EPS nominations work and what to do if they have concerns.
Template patient letters can be downloaded below:
CPGM Guide: Medicines Shortages
Medicine shortages are now a daily challenge across community pharmacy, with over 90% of pharmacy teams reporting regular supply issues. To help you in Supporting Patients and General Practice, we’ve produced a short briefing with tops tips relating to how pharmacy teams can help. Click the link below to read this in full.
Medicines Shortages: Supporting Patients and General Practice
CPGM Guide: Supporting Patients with Reasonable Adjustments
To help you to support patients through Reasonable Adjustments, we’ve produced a short step-by-step document.
CPGM Guide: Supporting Patients with Reasonable Adjustments – View and download
MDS and assisted medicines Guidance
“An Interactive Guide to What good looks like for assisted medicines taking” has produced (June 2022) by a multi sector working group within the North West. The aim of the document is to provide best practice guidance for assessing and providing aids to support medicines taking. It is intended to help staff working within health and social care sectors who may be involved in supporting individuals to take their medicines safely.
The pdf version of the document can be found here An Interactive Guide to What good looks like for assisted medicines taking
We have included a short video below which introduces the document, how and why we did it and how to navigate the document. We have also included some examples from a patient and Pharmacist of when medicines support has gone well.
Link to video: An Interactive Guide to What good looks like for assisted medicines taking introduction
Further guidance on the Equality Act and CPE guidance is available here : The Equality Act (2010)
CPE: EPS token Factsheet: This has been published to help pharmacy teams familiarise themselves with Electronic Prescription Service (EPS) token submission requirements.
CPE: Manufacturer Contingency Arrangements – To address common queries received recently, CPE have published a webpage summarising current arrangements.
CPGM Briefing: Focus on Private Prescriptions – What to Check, Question, and Challenge
Following a number of recent issues and concerns raised around private prescriptions, we’ve produced a helpful 2-page briefing.
Our document includes a range of top tips to help keep patients safe and protect your pharmacy from dispensing errors, fraud, or legal issues.
CPGM: Focus on Private Prescriptions – click to view
RCP: Managing multiple medications toolkit
The Royal College of Physicians have launched an improvement toolkit for acute care on Managing Multiple Medications. It aims to support clinicians caring for patients with multiple medications who are admitted to acute care. It outlines key presentations and complications of polypharmacy
View the toolkit: Acute care toolkit 17: Managing multiple medications | RCP London
MDS: Coroners Findings and Support Resources
A recent coroner’s report released has raised about the use of dosette boxes for prescription medicines. The report into the death of an 82-year old woman after accidentally taking medicine prescribed for her husband, identified that the use of “identical” dosette boxes was a contributing factor.
To help you deliver the service as safely as possible, a number of resources are available below.
Tax Credit exemption ending
After 5th April 2025, Tax Credit exemption certificates no longer entitle patients to free prescriptions. NHSBSA have produced a poster for patients.
Read more and download the poster
NHSBSA Monthly Webinars: Prescription Processing and Reinbursement
To support pharmacy teams with prescription processing and reimbursement, NHS Business Services Authority (NHSBSA) runs regular 60-minute webinars. The sessions cover key topics such as common submission errors, endorsement best practices, and managing referred-back prescriptions. Learn more and book your place
Useful resources
CPE: Dispensing Factsheet – Prescription Charge Exemptions: This resource provides guidance on the categories of exemption from NHS prescription charges and details of the evidence required to prove entitlement to free NHS prescriptions.
CPE: Updated Endorsement Guidance and Factsheet – To support pharmacy teams with prescription endorsements, CPE have published: endorsement guidance and a dispensing factsheet
CPE: Out-of-pocket (OOP) Expenses Video – This video clarifies how and when to claim for extra costs incurred (such as postage) when obtaining products for supply against NHS prescriptions.
