CPGM: Spotlight on Services
Introducing our Spotlight series!
We’re collaborating with the NHS GM nationally commissioned services programme team to support you to deliver nationally commissioned services in line with service requirements and to ensure positive patient outcomes for the citizens of GM.
We’ve used our PharmOutcomes data and identified several themes which we want to share with you to help you maximise your success in service delivery. This will ensure patients receive the quality care they expect, and we know you want to give.
Each week, we’ll share one service-related topic or theme in brief, each week, to help you reflect on what could make things easier for you. We’ll also provide some best practice top tips from your colleagues across GM.
Click the links below to view our publications so far:
Advance Service Bundling
New Medicine Service (NMS)
Patient Safety Day
Minor Ailments Service (MAS)
- Spotlight on services: MAS – Why is it important to accurately record where the patient would have gone if the GM Minor Ailments Service had not been available?
- Spotlight on services: MAS – When completing the Minor Ailments module on PharmOutcomes what quantity should I input when supplying a product?
Pharmacy First
- Spotlight on services: Pharmacy First – What should I do if a patient does not collect their medicine following a Pharmacy First Clinical Pathway video consultation?
- Spotlight on services: Pharmacy First – How can I check if a patient has had a recent supply of an anti-biotic when supplying a medicine as part of the Pharmacy First service?
- Spotlight on services: Pharmacy First – How can I improve my knowledge on the Pharmacy First Shingles pathway?
- Spotlight on services: Pharmacy First – I’ve received a Pharmacy First ear infection referral which isn’t infected, but the patient has ear wax. What do I do?
- Spotlight on services: Pharmacy First – Can I use the rejection function in PharmOutcomes to refer a patient back to the GP?
- Spotlight on services: Pharmacy First – Do I need to check the patient’s care record as part of a Pharmacy First clinical pathway consultation?
- Spotlight on services: Pharmacy First – Can I change the quantity, strength or form of a medicine provided under a PGD for a clinical pathway?
- Spotlight on services: Pharmacy First – Sore Throat: Should I examine a patient’s throat for the Acute Sore Throat Pharmacy First pathway?
- Spotlight on services: Pharmacy First – What information should I include in patient notes?
- Spotlight on services: Pharmacy First – How do I escalate a patient back to General Practice?
- Spotlight on services: Pharmacy First – How can I increase the number of Pharmacy First referrals I receive from local GP practices?
- Spotlight on services: Pharmacy First – I’ve received a Pharmacy First ear infection referral which isn’t infected, but the patient has ear wax. What do I do?
- Spotlight on services: Pharmacy First – Urgent Medicine Supply: Why do I sometimes get a referral for the urgent supply of a Controlled Drug and what should I do if I get one?
- Spotlight on services: Pharmacy First – Can a patient who is not registered with a GP have a consultation for a clinical pathway?
- Spotlight on services: Pharmacy First – When should I consider when supplying nitrofurantoin as part of the Pharmacy First Service to follow the MHRA Patient Safety Alert?
- Spotlight on services: Pharmacy First – Urgent Medicine Supply: What should I do if I receive a referral for an urgent medicine supply that I do not have in stock?
Palliative Care
- Spotlight on Services: Palliative Care – What should I do if we are commissioned to provide the service and have issues obtaining medicines on the formulary?
- Spotlight on Services: Palliative Care – How often should commissioned pharmacies check Palliative Care stock levels?
PharmOutcomes and NHSmail
- Spotlight on services: How can I check for outstanding GP notifications in PharmOutcomes?
- Spotlight on services: PharmOutcomes and NHSmail – Why do we need to check both PharmOutcomes (or other IT platforms we use for service referrals) and the Shared Mailbox for service referrals?
- Spotlight on services: PharmOutcomes – Rejecting a referral for a service in PharmOutcomes: What information should I include in the rejection message?
- Spotlight on services: PharmOutcomes – What should we do if we can’t login into PharmOutcomes?
- Spotlight on services: NHSmail – How do I obtain an NHS.net address for a member of staff?
Pharmacy Contraception Service
- Spotlight on services: A transgender or non-binary person wants to access EHC or contraception services in my pharmacy but the guidance in the service specification/Patient Group Directive is not clear. What should I do?
- Spotlight on services: Contraception – Do I have to action a referral from a GP for the Pharmacy Contraception Service?
- Spotlight on services: Contraception – How many months’ supply of contraception should I provide?
- Spotlight on services: Contraception – If I have a safeguarding concern regarding an individual accessing the Pharmacy Contraception service, who should I contact?
- Spotlight on services: Contraception – Our pharmacy wants to provide the Community Pharmacy Contraception Service; how do we get started?
Hypertension Case Finding (HCF)
- Spotlight on services: HCF – What should I send to a GP practice following an ABPM?
- Spotlight on services: HCF – Can I provide the Hypertension Case Finding Service off-site?
- Spotlight on services: HCF – Can I provide the Hypertension Case Finding to a patient who is not registered with a GP?
- Spotlight on services: HCF – What should I do if a patient’s clinic blood pressure reading indicates high blood pressure during a case-finding consultation?
- Spotlight on services: HCF – Can I do a Blood Pressure check for a patient with diagnosed Atrial Fibrillation?
- Spotlight on services: HCF – Does the ABPM results transcript need to be sent to the GP practice?
- Spotlight on services: HCF – What steps should we take if we a find a patient with an irregular heartbeat?
- Spotlight on services: HCF – If a GP Practice refers a patient for a blood pressure check, do I have to provide both stages of the service?
- Spotlight on services: HCF – How frequently can I complete a Clinic Check for a patient who does not have a diagnosis of hypertension?
- Spotlight on services: HCF – What is the latest appointment time I should offer a patient to fit an ABPM to ensure sufficient readings are taken to align with the specification?
- Spotlight on services: HCF – Can a GP practice refer a patient already diagnosed with hypertension for Ambulatory Blood Pressure Monitoring (ABPM)?
Discharge Medicines Service (DMS)
- Spotlight on services: DMS – Can I provide, complete, and claim for Stage 2 and/or Stage 3 If I did not complete Stage 1?
- Spotlight on services: DMS – Can I opt out of the Discharge Medicines Service?
- Spotlight on services: DMS – What should I do if I receive a referral for a patient that doesn’t usually use the pharmacy?
- Spotlight on services: DMS – Do I need to complete all three stages of the Discharge Medicines Service?
