Pharmacy Handbook & Key Contacts
The email address for general enquiries (including waste management) is england.gmtop@nhs.net
Greater Manchester Pharmacy Handbook
This handbook has been developed to support you with the delivery of NHS Essential Services in line with your Terms of Service,
Every pharmacy should download a copy and keep in the Pharmacy as the handbook contains key information about pharmacy services, disposal of unwanted medicines, the CPAF process, PQS, temporary closures and much more!
NHS Pharmacy Handbook (September 2023)
CPGM has also outlined below where you can find supporting information and guidance on common issues
| Guidance | NHS GM Local Guidance | National CPE Guidance |
| Temporary and unplanned closures | Refer to Pharmacy handbook | Temporary and unplanned closures |
| Business Continuity | Refer to CPE website | Business Continuity |
| Bank Holiday Opening Hours | Refer to Pharmacy handbook | Bank Holiday opening hours |
| Applying for a change to opening hours | Refer to the Pharmacy handbook | Change to opening hours |
| Disposal of unwanted medicines and missed collections | Refer to the Pharmacy handbook for local contacts and the missed collection notification procedure | Disposal of unwanted medicines and missed collections |
| Clinical waste information | Refer to our dedicated webpage including guidance from NHS GM | |
| Pharmacy applications/Market Entry and Fitness to Practice applications | Refer to the Pharmacy handbook | Market entry regulations |
| Controlled Drugs | Refer to the Pharmacy handbook | Dispensing Controlled DrugsControlled Drug reporting |
| Pre-reg/Foundation training grants claims | Refer to the Pharmacy handbook | Foundation trainee pharmacist training grant |
| Smart Cards | Refer to Pharmacy handbook and our dedicated Smartcard webpage | Smartcards |
| Changes to details that you must notify to NHS GM | Refer to Pharmacy handbook (section 19, p12) | |
| Prescription Direction & Pharmacy/Patient complaints | Refer to our dedicated complaints webpage | Prescription Direction |
Other key contacts
CPGM is not responsible for the content of other sites.
- AIMp – Association of Independent Multiple Pharmacies
- Association of Pharmacy Technicians UK (APTUK)
- CCA – Company Chemists Association
- General Pharmaceutical Council
- NPA – National Pharmacy Association
- Pharmacist Support
- Community Pharmacy England (CPE)
- Royal Pharmaceutical Society
- NHSBSA
- Centre for Pharmacy Postgraduate Education (CPPE) and CPPE newsletters
- Specialist Pharmacy Service (SPS)
- DHSC resource centre
- GM Integrated Care Partnership
- CPGM’s Pharmacist Support JustGiving Page
