Pharmacy Handbook & Key Contacts

The email address for general enquiries (including waste management) is

Greater Manchester Pharmacy Handbook

This handbook has been developed  to support you with the delivery of NHS Essential Services in line with your Terms of Service,

Every pharmacy should download a copy and keep in the Pharmacy as the handbook contains key information about pharmacy services, disposal of unwanted medicines, the CPAF process, PQS, temporary closures and much more!

NHS Pharmacy Handbook (September 2023)

CPGM has also outlined below where you can find supporting information and guidance on common issues

Guidance NHS GM Local Guidance National CPE Guidance
Temporary and unplanned closures Refer to Pharmacy handbook Temporary and unplanned closures
Business Continuity Refer to CPE website Business Continuity
Bank Holiday Opening Hours Refer to Pharmacy handbook Bank Holiday opening hours
Applying for a change to opening hours Refer to the Pharmacy handbook Change to opening hours
Disposal of unwanted medicines and missed collections Refer to the Pharmacy handbook for local contacts and the missed collection notification procedure Disposal of unwanted medicines and missed collections
Clinical waste information Refer to our dedicated webpage including guidance from NHS GM
Pharmacy applications/Market  Entry and Fitness to Practice applications Refer to the Pharmacy handbook Market entry regulations
Controlled Drugs Refer to the Pharmacy handbook Dispensing Controlled Drugs

Controlled Drug reporting

Pre-reg/Foundation  training  grants claims Refer to the Pharmacy handbook Foundation trainee pharmacist training grant
Smart Cards Refer to Pharmacy handbook and our dedicated Smartcard webpage Smartcards
Changes to details that you must notify to NHS GM Refer to Pharmacy handbook (section 19, p12)
Prescription Direction & Pharmacy/Patient complaints Refer to our dedicated complaints webpage Prescription Direction

Other key contacts