PharmOutcomes Update – Multifactor Authentication: An Important Message from Luvjit

Healthcare systems are currently at high risk of cyber attacks. The urgent implementation of multi factor authentication has been taken to eliminate risk, protect patients and keep data safe in line with national guidance.

We recognise the significant impact and disruption this has caused some contractors and we are in constant contact with PharmOutcomes, Community Pharmacy England and our partners in the wider NHS.

Key information to support you:

1. Contractor guidance can be accessed here: pharmoutcomes.org/PharmOutcomesNewMFAProcess
2. FAQs can be found here MFAFAQ.pdf (pharmoutcomes.org)
3. These are being updated regularly so please save the link and check it regularly
4. PharmOutcomes Desktop Multifactor Authenticator Guidance has also been published

Actions by PharmOutcomes:

1. Multi Factor Authentication (MFA) implemented 5^th March for all PharmOutcomes users
2. Additional capacity to support with queries
3. Additional telephone number 0345 450 6279
4. Guidance documents issued and further support tools are being developed

Actions by CPGM:

1. Urgent comms to pharmacies
2. Identified that not all pharmacies are impacted
3. Comms issued to general practice and other primary care teams – click here to view
4. Regular update calls with PharmOutcomes and NHS GM regarding the challenges this is causing
5. Fed back some issues locally